Due to the growth of their business, our client is looking for a talented Claims Assessor (Retail) to manage a Portfolio of TPD (majority) and IP Claims. It's a business which is growing and has a strong reputation on the market for robust and fair claims management and a strong, experienced leadership team.
Responsibilties:
- To provide a personal and empathetic service to all Life Customers and be responsible for the proficient management, and assessment of all Life Claims within the stated authority limits.
- To assist the Claims Team as a whole with managing workflow
- Assess and manage claims within set authority limits
- Assist with data for claims reporting
- Claims general customer service enquiries
- System testing as required
- Claims process improvement
Internal Stakeholders
- Claimants
- Advisers
- Reinsurers
- Rehab consultants
- Strategic Specialists
- Forensic Accountant
- Chief Medical Officer
- Investigators
- Police and Coroners
- Claims Assessors
- Claims Administration team
- Operations
- Life Claims Committee
- Actuarial
- Finance
- Product
- Legal
- Underwriting
- Distribution
- Compliance
To be successful in this role, you really need proven experience in a similar role in life insurance and demonstrated dedication to service and operational excellence. Knowledge of relevant legislation and governing principles is also needed as you will manage a variety of claims (some high value). It's a split WFH culture with 3 days in office and they encourage 4 days in during the training period and whilst getting to know the team.
If you are looking for your next role in retail claims and want to join a growing business, then this might be the role for you and please reach out to John Molony (john@bkcon.com.au).
Relevant tertiary qualification preferred.
