The Company
Our client is a leading automotive lending firm dedicated to providing innovative financial solutions that help customers achieve their dream of car ownership. With continued growth, they are expanding their customer service team to maintain their reputation for excellence.
The Role
As a Customer Care Consultant , you will play a key role in supporting customers during critical moments, fostering meaningful relationships, and delivering personalized solutions that truly make a difference. There are multple contract and permanent postions available.
Key Responsibilities
- Assist customers with account maintenance inquiries, including updates to personal details such as addresses, phone numbers, and bank account information.
- Collaborate with internal teams to facilitate loan application approvals, organize customer documents, and submit applications to the credit department.
- Maintain accurate records and ensure high data input standards.
- Provide administrative support to relevant teams.
- Handle inbound customer calls with professionalism and care.
About You
- Experience: At least one year in a customer-facing role (contact centre, retail, banking, or related fields).
- Education: Tertiary education is preferred but not essential.
- Skills: Exceptional verbal and written communication skills.
- Mindset: A customer-first approach with a passion for delivering outstanding service.
- Detail-oriented: Strong organizational skills and attention to detail.
Why Join?
- Be part of a growing, forward-thinking team in the automotive finance industry.
- Thrive in a supportive and collaborative work environment.
- Fantastic growth opportunities with a range of internal progression pathways available
